Server Configuration
Options
Separate support requests into useful ticket types.
Overview
Configure
Choose a label, category, and support roles for each option. Keep private channel permissions explicit and verify them with a test account.
Verify
Open a test ticket and check that the requester, support roles, and bot can see the correct channel. Use the command reference below for the registered syntax.
Commands
38 commands. Arguments in (parentheses) are required and arguments in [brackets] are optional.
Set up and manage support tickets
,ticketsaliases: ticket, tix, t
,ticketsAdd a member or role to this ticket
,tickets addaliases: a
,tickets addAdd a member or role to this ticket
,tickets allow
,tickets allowView the roles that can see tickets
,tickets allow list
,tickets allow listArchive a ticket
,tickets archive
,tickets archive (channel) [reason]Stop a member from opening tickets
,tickets blacklistaliases: bl
,tickets blacklist (target)Claim a ticket
,tickets claimaliases: cl
,tickets claim (channel) (reason)Close a ticket
,tickets closealiases: c
,tickets close (channel) [reason]Close every open ticket
,tickets closeall
,tickets closeall (confirmation)Delete a ticket
,tickets delete
,tickets delete (channel) [reason]Remove a member or role from this ticket
,tickets deny
,tickets denyExport a ticket
,tickets export
,tickets exportSet the questions a ticket asks
,tickets formaliases: forms
,tickets form (name)View a ticket's details
,tickets info
,tickets infoView every open ticket
,tickets list
,tickets listWhere ticket logs go (a thread or forum post works too)
,tickets logsaliases: logrequires Manage Server
,tickets logsMerge two tickets
,tickets merge
,tickets mergeMove a ticket to another category
,tickets move
,tickets move (channel) (destination)Set up the ticket panel options
,tickets options
,tickets optionsSend the ticket panel
,tickets panel
,tickets panelSet a ticket's priority
,tickets priorityaliases: pr
,tickets priority [level]View a member's ticket history
,tickets profile
,tickets profile (label)View ticket staff profiles
,tickets profiles
,tickets profilesSet why a ticket was opened
,tickets reason
,tickets reason (action) (target) (reason)Remove a member or role from this ticket
,tickets removealiases: rm
,tickets removeRename a ticket
,tickets renamealiases: rn
,tickets rename (channel) (new name)Reopen a ticket
,tickets reopen
,tickets reopen (channel) [reason]Resend the ticket panel
,tickets resend
,tickets resend (channel)Set up tickets
,tickets setupaliases: s
,tickets setup (staff role)Split a ticket into two
,tickets split
,tickets splitView ticket stats
,tickets stats
,tickets stats [period] (member)AI summaries of closed tickets in the ticket log (Stained Premium)
,tickets summariesaliases: summaryrequires Manage Server
,tickets summariesManage ticket trainees
,tickets trainee
,tickets traineeMake a member a ticket trainee
,tickets trainee grant
,tickets trainee grant (target)View every ticket trainee
,tickets trainee list
,tickets trainee listRemove a ticket trainee
,tickets trainee revoke
,tickets trainee revoke (target)Save a ticket's transcript
,tickets transcriptaliases: tr
,tickets transcript (target)Unclaim a ticket
,tickets unclaimaliases: ucl
,tickets unclaim (channel)